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FAQ: General Frequently Asked Questions

I don't live alone. How discreet are your packages?
We ship in neutral envelopes or boxes without any prints or other indications that would tell about the contents. The sender address is our P.O.Box number only and does not say "Orgazmik".

How safe is it to pay by creditcard ?
People talk a lot about the safety of using credit cards on the internet. Our opinion is short: We believe the chances a waiter in a restaurant copies a creditcard is a similar or even higher risk. We use a secure server so your order including all personal information will be transferred encrypted to us. All customer data including credit card information is treated confidential, fully encrypted and does not reside on a public server. We are compliant with the PCI standard program issued by the card companies. This program forces a merchant to follow strict rules regarding the handling of card data.

When is my credit card being charged?
There are retailers that charge a card right after they get an order. We charge the card when the order actually ships. If we decide to send a partial shipment we only charge the total amount of the items sent in that partial shipment.

Can I pick up your titles somewhere and pay cash?
In Switzerland, this is possible. Orders can be picked up in Zurich at a store called LASERZONE. It is located in the middle of Zurich, near the main train station. Please contact us for further details about picking up an order.

I have ordered a DVD yesterday but it has not been shipped so far. Why?
We would like to point out that we display the stock status along with every item in our catalog. If you order Non-Stock items they cannot be shipped immediately. If you order Non-Stock and In-Stock items in one order, the order does not (partially) ship until half of the items are ready to go. Delivery time of Non-Stock items always depend on availability at the publisher.

I would like to place an order by regular mail or fax.
It's surely possible to send an order by regular mail or fax. We offer you to print an order form instead of sending it online. You will find the appropriate link when you go to the "Send Order" link on the top right of every screen. The printable order form expects that you have put the titles you want to order into the shopping cart before.

How long does it take for an order to arrive?
Orders we receive until 15:00 are processed the same day and leave the building immediately if the items are in stock. Items that are in stock arrive within 1-2 days inside Switzerland. Shipping time of abroad deliveries depend on the speed of the international postal services. Within Europe it normally takes around 3-5 days, overseas 7-10 days.

I do not have a credit card. Can I do a wire transfer?
A prepayment (wire transfer) to our bank account is possible. Note that if Swiss Francs or Euro is not the primary currency in your country an international wire transfer could be pretty expensive. We suggest to check with your bank first about the fees. See all payment options here.

A DVD does not play properly ...
If you encounter playback problems with a title please first ready our DVD FAQ. If you do not find an appropriate answer then contact us by Email. We try to help you. Please describe the problems as accurate as possible including any error messages. Also name brand and model of your player. Keep in mind that the we cannot process unauthorised returns.

What will appear on my credit card statement?
We deliver and bill neutral. On your creditcard statement the purchase at the Orgazmik Shop will appear under the name of our daughter company "OMNET, Inc."
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